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CATEGORIES OF PERSONAL INFORMATION WE COLLECT
1.1 Information Needed to Use the Tripitaca Platform.
When you use the Tripitaca Platform, we collect the following kind
of personal information from you as needed. Without it, we may not
be able to provide all services requested. This information
includes:
- Contact, Account, and Profile Information. Such
as your first name, last name, phone number, address, email
address, your emergency contact and profile photo.
- Identity Verification Such as images of your
government-issued ID (as permitted by applicable laws), your ID
number and a selfie to verify your ID.
- Payment Information such as your Mpesa number
or your bank account details.
1.2 Information You Choose to Give Us.
You can choose to provide us with additional personal information.
This information may include
- Additional Profile Information. Such as gender,
bio and interests. Travel-related preferences and requests such as
favorite destination and accommodation types, and special dietary
and accessibility needs. This information is part of your public
profile page and will be publicly visible.
- Other Information. Such as when you fill in a
form, add information to your account, respond to surveys, post to
community forums, participate in promotions, communicate with
Tripitaca Support and other Members, import or manually enter
address book contacts, provide your address and/or geolocation, or
share your experience with us. This may include health information
if you choose to share it with us.
1.3 Information Automatically Collected by Using the Tripitaca
Platform and Our Payment Services.
When you use the Tripitaca Platform and Payment Services, we
automatically collect personal and other information. This
information may include:
- Geolocation Information. Such as precise or
approximate location determined from your IP address, mobile or
other device’s GPS, or other information you share with us,
depending on your device settings. We may also collect this
information when you’re not using the app if you enable this
through your settings or device permissions
- Usage Information. Such as the pages or content
you view, searches for Listings, bookings you have made,
additional services you have added, and other actions on the
Tripitaca Platform.
- Log Data and Device Information. Such as details
about how you’ve used the Tripitaca Platform (including if you
clicked on links to third-party applications), IP address, access
dates and times, hardware and software information, device
information, device event information, unique identifiers, crash
data, and the pages you’ve viewed or engaged with before or after
using the Tripitaca Platform. We may collect this information even
if you haven’t created an Tripitaca account or logged in.
- Cookies and Similar Technologies as Described in Our
Cookie Policy.
- Payment Transaction Information. Such as payment
instrument used, date and time, payment amount, payment instrument
expiration date and billing postcode, IBAN information, your
address, and other related transaction details.
1.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
- Third-Party Services. If you link, connect, or
login to the Tripitaca Platform with a third-party service (e.g.,
Google, Facebook), you direct the service to send us information
such as your registration, friends list, and profile information
as controlled by that service or as authorized by you via your
privacy settings at that service.
- Other Sources. To the extent permitted by
applicable law, we may receive additional information about you,
such as references, demographic data, or information to help
detect fraud and safety issues from third-party service providers
and/or partners, and combine it with information we have about
you. For example, we may receive background check results or fraud
warnings from identity verification service providers for use in
our fraud prevention, security investigation, and risk assessment
efforts. We may receive information about you and your activities
on and off the Tripitaca Platform, or about your experiences and
interactions from our partners. We may receive health information,
including but not limited to, health information related to
contagious diseases.
- HOW WE USE INFORMATION WE COLLECT
2.1 Provide, Improve, and Develop the Tripitaca Platform
We may process this information to:
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enable you to access the Tripitaca Platform and make and receive
payments,
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enable you to communicate with other Members,
- process your request,
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perform analytics, debug, and conduct research,
- provide customer service training,
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send you messages, updates, security alerts, and account
notifications,
- process, handle, or assess claims,
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personalize and customize your experience based on your
interactions with the Tripitaca Platform, your search and booking
history, your profile information and preferences, and other
content you submit, and
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enable your use of our enterprise products and accommodation
services.
2.2 Create and Maintain a Trusted and Safer Environment.
We may process this information to:
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detect and prevent fraud, spam, abuse, security and safety
incidents, and other harmful activities,
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study and combat discrimination consistent with our
Nondiscrimination Policy,
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conduct fraud prevention, security investigations, and risk
assessments,
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verify or authenticate information provided by you,
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conduct checks against databases and other information sources,
including background checks,
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comply with our legal obligations, protect the health and
well-being of our Guests, Hosts, Hosts’ employees, and members of
the public,
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resolve disputes with our members, including sharing information
with your co-Host(s) or additional Guests about disputes related
to your role as a co-Host(s) or additional Guests,
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enforce our agreements with third parties,
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determine eligibility for certain types of bookings, such as
Instant Book
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comply with law, respond to legal requests, prevent harm, and
protect our rights (see section 4.5),
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enforce our
Terms
and other policies (e.g.,
Nondiscrimination Policy,), and
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assess or evaluate your interactions with the Tripitaca Platform
and information obtained from third parties. In limited cases,
automated processes, which analyze your account and activities on
the Tripitaca platform as well as information in relation to
activities on and off the Tripitaca platform that can be
associated with you, could restrict or suspend your access to the
Tripitaca Platform if such processes detect activity that may pose
a safety or other risk to Tripitaca, our community, or third
parties.
2.3 Provide, Personalize, Measure, and Improve our Advertising and
Marketing.
We may process this information to:
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send you promotional messages, marketing, advertising, and other
information based on your preferences and social media advertising
through social media platforms,
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personalize, measure, and improve our advertising,
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administer referral programs, rewards, surveys or other
promotional activities or events sponsored or managed by Tripitaca
or its third-party partners,
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analyze characteristics and preferences to send you promotional
messages, marketing, advertising, and other information that we
think might be of interest to you,
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invite you to events and relevant opportunities, and
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send, with your consent, promotional messages, marketing,
advertising, and other information that may be of interest to you
based on your preferences.
2.4 Analyzing and Sharing Your Communications.
We may review, scan, or analyze your communications on the Tripitaca
Platform for reasons outlined in the “How We Use Information We
Collect” section of this policy, including fraud prevention,
security investigations, risk assessment, regulatory compliance,
product development, research, analytics, enforcing our
Terms of Service, and customer support purposes. For example, as part of our fraud
prevention efforts, we scan and analyze messages to mask contact
information and references to other sites, and subject to applicable
law, we scan and analyze all images uploaded by users to the
Tripitaca platform in message threads, profiles, listings, and
experiences for certain illegal or inappropriate activities (such as
evidence of child exploitation) for the purpose of identifying and
reporting content violations to appropriate authorities. In some
cases, we may also scan, review, or analyze messages to debug,
improve, and expand product offerings. We use automated methods
where reasonably possible. Occasionally we may need to manually
review communications, such as for fraud investigations and customer
support, or to assess and improve the functionality of these
automated tools. We will not review, scan, or analyze your messaging
communications to send third-party marketing messages to you and we
will not sell reviews or analyses of these communications. We may
also share your communications as set out in the “Sharing &
Disclosure” section.
2.4 Analyzing and Sharing Your Communications.
Personal information is used to enable, or authorize third parties
to use, Payment Services, such as to:
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detect and prevent money laundering, fraud, abuse, and security
incidents, as well as conduct risk assessments,
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comply with legal and compliance obligations (such as anti-money
laundering regulations and sanctions enforcement),
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enforce the
Payment Terms and
other payment policies, and
- provide and improve Payment Services
- SHARING & DISCLOSURE
3.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at
the time of consent, such as when authorizing a third-party
application or website to access your Tripitaca account or
participating in promotional activities by Tripitaca partners or
third parties.
Where permissible under applicable law, we may use certain
information about you, such as your email address, that we share
with social media platforms after de-identifying it to generate
leads, drive traffic to Tripitaca, or otherwise promote our products
and services.
3.2 Sharing Between Members.
To help facilitate bookings or other interactions between Members we
may share information in situations such as:
- Between Guest(s) and Host(s) when:
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A booking request is made, when there is a co-host, or a dispute
is submitted, such as profile, name, cancellation history,
review information, age of guest (unless prohibited by
applicable law), dispute outcome (when applicable), and other
information you choose to share and submit.
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A booking is confirmed, additional information is shared to
assist with coordinating the trip, such as profile photo and
phone number.
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You as a Host have a confirmed booking, certain information is
shared with the Guest (and any additional Guests they invite, if
applicable) to coordinate the booking, such as your profile,
full name, phone number, and Listing address.
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You communicate with a member, such as your name, profile
picture, and message content.
- Between Hosts when:
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You accept an invitation to host with another Member, you
authorize those other Member(s), such as co-Hosts, to access and
update your information and Member Content, such as certain
information like your full name, phone number, Listing address,
calendar, Listing information, Listing photos, and email
address.
3.3 Information You Publish in Profiles, Listings, and Other Public
Information.
You can make certain information publicly visible to others, such
as:
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Reviews, ratings, and other public feedback
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Content in a community or discussion forum, blog, or social media
post.
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We may also display listing details on third-party sites,
platforms and apps.
3.4 Host Service Providers.
Hosts may use third-party services to help manage or deliver their
services, such as cleaning services or lock providers. Hosts may use
features on the Tripitaca Platform to share information about the
Guest (like check-in and check-out information, Guest name, Guest
phone number) with such third-party service providers.
3.5 Complying with Law, Responding to Legal Requests, Preventing
Harm and Protecting Our Rights.
We may disclose your information to courts, law enforcement,
governmental or public authorities, tax authorities, authorized
third parties, or other Members, if and to the extent we are
required or permitted to do so by law or where disclosure is
reasonably necessary to: (i) comply with our legal obligations, (ii)
comply with a valid legal request (such as a subpoena or court
order) or to respond to claims asserted against Tripitaca, (iii)
respond to a valid legal request relating to a criminal
investigation to address alleged or suspected illegal activity, or
to respond to or address any other activity that may expose us, you,
or any other of our users to legal or regulatory liability, (iv)
enforce and administer our
agreements with
Members, including our
Terms, (v) protect the rights, property or personal safety of Tripitaca,
its employees, its Members, or members of the public.
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Where appropriate, we may notify Members about legal requests
unless: (i) providing notice is prohibited by the legal process
itself, by court order we receive, or by applicable law, or (ii)
we believe that providing notice would be futile, ineffective,
create a risk of injury or bodily harm to an individual or group,
or create or increase a risk of fraud upon or harm to Tripitaca,
our Members, or expose Tripitaca to a claim of obstruction of
justice.
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Where legally required or permissible according to applicable law,
we may disclose Hosts’ and/or Guests’ information to tax
authorities or other governmental agencies for the purpose of the
tax authorities’ determination of proper compliance with relevant
tax obligations. Relevant tax obligations include Tripitaca’s tax
obligations on its service fees, its facilitation of taxes on
accommodations and withholding taxes, and Hosts’ individual tax
obligations. Information that may be disclosed includes, but is
not limited to, Host and Guest names, listing addresses, Host
addresses, tax/business identification number(s), date of birth,
and/or contact information, property parcel identification
numbers, payout information, transaction dates and amounts, number
of nights and Guests booked, gross and net booking value and
payout amounts, taxes collected by Tripitaca on behalf of Guests
and Hosts, to the extent any of this information is known by
Tripitaca.
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In jurisdictions where Tripitaca facilitates or requires a
registration, notification, permit, or license application or
number of a Host with a governmental authority, we may share
information of participating Hosts with the relevant authority,
both during the application process, when the Listing is
published, and periodically thereafter, such as the Host’s full
name and contact details, Accommodation address, tax
identification number, registration, permit, or license number,
Listing details, reservation information, and number of nights
booked subject to applicable laws.
3.6 Programs with Managers and Owners
We may share personal information of Hosts and Guests with
landlords, management companies, homeowners' associations, property
owners, and/or property managers (“
Building Management”), such as booking information
and information related to compliance with applicable laws, in order
to facilitate programs with Building Management. For example, guest
booking and personal information, including guest contact
information, may be shared with the Building Management of the
building, complex, or community where a host lives and/or the
listing is located to facilitate hosting services, compliance with
applicable laws, security, billing, and other services
3.7 Host Information Provided to Tripitaca for Work Customers
If a booking is designated as being for a business or work purpose
and (1) is made by a Guest affiliated with an Enterprise and (2) the
Enterprise is enrolled in Tripitaca for Work, we may disclose
information related to the booking to the Enterprise (e.g., name of
the Host, Accommodation address, booking dates, listing details,
etc.) to the extent necessary for the adequate performance of
Tripitaca’s contract with the Enterprise and to provide the
services. At the request of the Enterprise or the Guest, we may also
share this information with third parties engaged by the Enterprise
to provide support services.
3.8 Service Providers
We share personal information with affiliated and unaffiliated
service providers (including their service providers) to help us run
our business and for their compliance purposes, including those that
help us: (i) verify your identity or authenticate your
identification documents, (ii) check information against public
databases, (iii) conduct background checks, fraud prevention,
security investigations, and risk assessments, (iv) perform product
development, maintenance, and debugging, (v) allow the provision of
the Tripitaca Services through third-party platforms and software
tools (e.g., through the integration with our APIs), (vi) provide
customer service, advertising, or payments services, (vii) offer
additional services you select, (viii) process, handle, or assess
insurance claims or similar claims, or (ix) review, scan, and
analyze communications on the Tripitaca Platform for certain
purposes (such as evidence of child exploitation. These providers
are contractually bound to protect your personal information and
have access to your personal information to perform these tasks.
Other Members can use services other than Tripitaca to process your
data. These can include email or reservation management software.
Such services are outside of Tripitaca’s control and will be subject
to applicable laws around the world with varying levels of data
protection
3.9 Business Transfers.
If Tripitaca undertakes or is involved in any merger, acquisition,
reorganization, sale of assets, bankruptcy, or insolvency event,
then we may sell, transfer, or share some or all of our assets,
including your information in connection with such transaction or in
contemplation of such transaction (e.g., due diligence). In this
event, we will notify you before your personal information is
transferred and becomes subject to a different privacy policy.
- OTHER IMPORTANT INFORMATION
4.1 Third-Party Partners & Integrations.
Parts of Tripitaca may link to third-party services. Tripitaca does
not own or control these third parties. When you interact with these
third parties and choose to use their service, you are providing
your information to them. Your use of these services is subject to
the privacy policies of those providers, including
Google Maps/Earth Additional Terms of Use, Google Privacy
Policy
- YOUR RIGHTS
You can exercise any of the rights described in this section
consistent with applicable law.
5.1 Managing Your Information
You can access and update some of your personal information through
your Account settings. If you connected your Tripitaca Account
settings and unlink from that service in your Account settings. You
are responsible for keeping your personal information up to date.
5.2 Data Erasure
You can request that your personal information be deleted. Please
note that if you request deletion of your personal information, or
if your account is suspended, terminated, or voluntarily closed:
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We may retain your personal information as necessary for our
legitimate business interests, such as prevention of money
laundering, fraud detection and prevention, and enhancing safety.
For example, if we suspend your Tripitaca Account for fraud or
safety reasons, we may retain information from that Tripitaca
Account to prevent that Member from opening a new Tripitaca
Account in the future.
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We may retain and use your personal information to the extent
necessary to comply with our legal obligations. For example,
Tripitaca and Tripitaca Payments may keep information for tax,
legal reporting, and auditing obligations
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Information you have shared with others (e.g., Reviews, forum
postings) may continue to be publicly visible on Tripitaca, even
after your Tripitaca Account is canceled.
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Because we take measures to protect data from accidental or
malicious loss and destruction, residual copies of your personal
information may not be removed from our backup systems for a
limited period of time.
- SECURITY
While no organization can guarantee perfect security, we are
continuously implementing and updating administrative, technical,
and physical security measures to help protect your information
against unlawful or unauthorized access, loss, destruction, or
alteration.
- CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time in
accordance with applicable law. If we do so, we will post the
revised Privacy Policy and update the “Last Updated” date at the
top. In case of material changes, we will also provide you with
notice of the modification by email at least thirty (30) days before
the effective date. If you disagree with the revised Privacy Policy,
you can cancel your Account. If you do not cancel your Account
before the date the revised Privacy Policy becomes effective, your
continued access to or use of the Tripitaca Platform will be subject
to the revised Privacy Policy.
- CONTACT INFORMATION
For questions or complaints about this Privacy Policy or Tripitaca’s
handling of personal information you can email us at
info@tripitaca.com or
by call us on
+254 748 666 444.